By adhering to the concept of "Focus on outdoor gears, Made for outdoor life", we strive to provide our customers with the best outdoor experience and post-sales services.
Shipping & Delivery
(1) Order Tracking: After ordering, receive an email with a tracking number to monitor delivery status.
(2)Order Changes: Edit items in your cart before checkout; contact us for post-checkout changes.
(3)Order Cancellation: Cancel unshipped orders via email@example.com; shipped orders require returns.
(4)Address Errors: Report address issues to us promptly.
(5)Shipping Costs: Enjoy FREE SHIPPING for Redcamp Brand products from "Local Warehouse".
(6)Order Processing: Within 3 business days after payment verification.
– USA: 3 - 5 business days
– Remote areas: 7-10 business days (Depends on local stock)
Warranty & Return
Conditions of return
(1) Return period: All returns must be returned within 30 days of receipt of the order; replacements must be made within 14 months of receipt of the order.
(2) Applicable circumstances for return and exchange:
Merchandise eligible for return or exchange must be:
– New, unused and in original condition;
–The problem of replacing the product is not man-made damage;
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange;
– Accompanied by a proof of purchase (order confirmation email or number).
If you are experiencing an issue that you feel falls under the REDCAMP Limited Warranty, we’re here to help with that too. Please contact our team to get started.